Refund policy
1. Return Window
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
2. Return Conditions
To be eligible for a return, your item must be in the same condition that you received it: new, unworn, uninstalled, with tags, and in its original packaging. Items that have been installed or modified are not eligible for return.
3. Return Shipping Fees
- Customer Remorse (e.g., change of mind, bought wrong item): If you are returning an item for personal reasons, you will be responsible for paying the actual cost of return shipping.
- Defective or Damaged Products: If the item is defective, damaged during transit, or if we sent the wrong item, BRILLOSOL will cover the return shipping costs. Please contact us immediately upon receipt with photos of the issue.
4. Restocking Fee
We do not charge any restocking fees for returned items. No restocking fee will be applied to your refund.
5. Refund Timeline
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed automatically to your original payment method within 5 to 7 business days. Please note that your bank or credit card company may take additional time to post the refund.
6. Return Address & Contact
To start a return, please contact us at brillosollighting@outlook.com. Returns sent back to us without first requesting a return will not be accepted.
Approved Return Address:
No. 3, 5th Floor, Building D, Juxing Plaza, No. 8 Shuncheng 2nd Road, Guzhen Town, Zhongshan City, Guangdong, 528421, China.