Refund policy

1. 30-Day Sanctuary Guarantee

Return Window: 30-day return policy. Customers have 30 days after receiving their item to request a return.
Eligibility: To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
Damages and Issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item.
Return Shipping: For non-quality related returns, customers will be responsible for paying for their own shipping costs for returning the item.
Contact: To start a return, contact us at brillosollighting@outlook.com.

Processing Time: All orders are processed within 1-3 business days.
Shipping Time: Estimated delivery is 7-15 business days for international orders (Global Standard Shipping).
Shipping Costs: We offer FREE Shipping Worldwide on all orders.
Tracking: Once your order has shipped, you will receive an email with a tracking number.
Customs/Duties: BRILLOSOL is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.

Agreement: By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to Tbe bound by the following terms and conditions.
Governing Law: These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with local commercial laws.

Compliance: Fully compliant with GDPR and CCPA regulations.
Data Collection: We collect personal information (name, address, email) only to fulfill orders and improve our service. We do not sell your data to third parties.