Technical & Voltage
Q: Do your lighting fixtures support 110V or 220V?
A: Most of our fixtures support a universal voltage of 110V – 240V. We ensure components match your region's electrical standards.
Natural Materials
Q: Why does my stone lamp look different from the photo?
A: We use 100% genuine natural stone. Variations in veining and texture are marks of authenticity, ensuring your piece is unique.
Installation
Q: How do I install my lighting?
A: Detailed guides are included. For safety, we recommend installation by a licensed professional electrician.
Shipping & Damage
Q: What if my piece arrives broken?
A: Report damage to brillosollighting@outlook.com within 48 hours with photos for a free replacement.