1. Shipping Cost 

We are pleased to offer FREE Shipping on all orders. There are no hidden fees or additional shipping charges at checkout.

2. Order Processing & Handling Time

• Handling Time: 1 – 3 business days (Monday – Friday).
• Order Cut-off Time: 5:00 PM (EST) — Orders placed after this time will begin processing the following business day.

3. Transit Time & Delivery

• Estimated Transit Time: 5 – 9 business days (Monday – Friday).
• Total Estimated Delivery Time: 6 – 12 business days.
• Supported Regions: We currently provide delivery services to the United States and other major global regions. (Please verify your specific address at checkout).

4. Tracking Your Sanctuary 

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number. You can monitor your delivery progress via our [Order Tracking] page.

5. Duties and Taxes 

For international orders, BRILLOSOL is not responsible for any customs duties or taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

6. Lost or Damaged Shipments 

If your artisanal piece arrives damaged or is lost during transit, please contact our concierge immediately at brillosollighting@outlook.com with your order number and supporting photos.